Frequently Asked Questions
How long does it take to ship?
Most orders are processed within 2-3 weeks. During the holiday season, processing times may extend to 3-4 weeks due to increased order volume. Custom or made-to-order items may require additional time, depending on the complexity of the design. Once processed, your order will be shipped via your selected shipping method. Delivery times vary based on your location and carrier service chosen at checkout.
more details can be found at: https://jadeddesignnyc.com/policies/shipping-policy
Do you offer a resizing for your products?
We provide complimentary resizing for most engagement rings and wedding bands within the manufacturer's recommended sizing range during the first year. After the first sizing or outside of one year, sizing fees may apply.
Please note that the ring resizing process can result in small amounts of metal being added or removed from your ring to adjust the size as requested. As a result, your ring may be slightly thicker or thinner when the sizing is completed. Typically, any differences are minor. Rest assured that our expert jewelers thoroughly inspect every ring to ensure it has been resized properly and adheres to our strict quality standards.
Contact us to learn more about finding the right ring size and our ring resizing services.
Do you provide a jewelry cleaning service?
All jewelry purchased from JadedDesignNYC is eligible for a free cleaning every six months. You may also return your jewelry purchased from JadedDesignNYC to our offices for free prong tightening, repolishing, rhodium plating, and cleaning.
Can you engrave my ring?
Yes, we’d be happy to personalize your ring with an inscription for a $28 fee. Please note: Engraved orders are final sale and cannot be returned or exchanged.
What if I need an item sooner than the date listed on the website?
Every piece of jewelry on our website is carefully crafted at the time of order. While we are able expedite some orders, we highly encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team. Detailed processing and shipping time please click here: SHIPPING.