Shipping policy

Shipping Information

We strive to ensure that your orders are processed and delivered promptly, providing you with the best possible experience. Below is an overview of our shipping policies, including standard turnaround times and special considerations during holiday seasons.

Standard Shipping Turnaround Time

• Order Processing: Most orders are processed within 3-7 weeks. Custom items may require additional time, depending on the complexity of the design.

  To ensure timely delivery for your special occasion, we suggest placing your order well in advance.

• Shipping Time: Once processed, your order will be shipped via your selected shipping method. Delivery times vary based on your location and carrier service chosen at checkout.

Region	Free Tracked Shipping	Estimated Delivery Time
UNITED STATES	✔	3 - 7 Business Days
EUROPE	✔	14 - 28 Business Days
OCEANIA SOUTH-EAST ASIA	✔	14 -35 Business Days
ALL OTHER COUNTRY	✔	14 - 35 Business Days

 

We value quality and accuracy in fulfilling your orders. Each item is carefully inspected to meet our high standards before it leaves our facility, ensuring you receive your purchase in perfect condition.

 

Holiday Shipping Turnaround Time

• Order Processing: During the holiday season, our processing time may extend to 5–8 weeks due to higher order volume. We recommend placing your order early to ensure it arrives in time for your special occasion.

• Shipping Time: Carriers often experience delays during the holidays, and we recommend placing orders early to ensure timely delivery. Expedited shipping options are available at checkout to help meet urgent deadlines.

Additional Information

• Tracking Your Order: Once your order ships, you will receive a tracking number via email to monitor your delivery status. It can also be found on your order page.

• International Shipping: Delivery times for international orders vary based on destination and customs processing. Please allow additional time for international shipments.

• Delays: While we do our best to meet stated timelines, unexpected delays may occur due to weather, carrier disruptions, or other unforeseen circumstances. If you experience a delay, please contact our customer service team for assistance.

 

Helpful Holiday Shipping Reminders

• Place orders early to avoid delays during peak holiday times.

• Consider expedited shipping for time-sensitive purchases.

• Double-check your shipping address at checkout to ensure accuracy.

We appreciate your understanding and patience, especially during busy seasons. If you have any questions or need assistance with your order, please don’t hesitate to contact our support team at jadeddesignnyc@gmail.com.