Repair Service

• Order Processing: Most orders are processed within 2-4 weeks. Custom items may require additional time, depending on the complexity of the design.To ensure timely delivery for your special occasion, we suggest placing your order well in advance.
• Shipping Time:Once processed, your order will be shipped via your selected shipping method. Delivery times vary based on your location and carrier service chosen at checkout.

We stand behind the craftsmanship of every piece we create, and we are committed to ensuring the lasting quality of your jewelry. Should any issues arise, we will repair and maintain your jewelry for life.

Each of our pieces is made with the highest quality materials and thoroughly inspected before shipping. As part of our lifetime warranty, we offer free prong tightening, re-polishing, rhodium plating, and cleaning services.

If any issues occur with your jewelry or you require services not covered by the warranty, simply send your item back to us for inspection. We will notify you of any applicable charges before any additional work is done.

If you have any questions, need to return your item for warranty service, or require other repairs, please don’t hesitate to contact us at  jadeddesignnyc@gmail.com.

To send us your ring, U.S. customers may purchase a fully insured shipping label. International customers will be subject to return shipping cost applicable to their order. We will ship your item back to you free of charge.